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Give me a reason not to jump ship, AT&T

With a new version of the iPhone in the works, the clock is ticking for AT&T Inc. to get its much-criticized network ready for the looming battle.

The carrier has taken a beating from consumers who have complained about poor coverage in major cities including New York and San Francisco. Now, AT&T is racing to reduce its dropped calls and speed up Web-surfing before Apple Inc. releases a new version of the iPhone that could run on Verizon Wireless’s network.

In mid-December, AT&T executives set up a 100-day plan to dramatically improve the company’s network in densely-populated cities, according to people familiar with the plan. Since then, AT&T has added new network spectrum to better handle traffic, repositioned antennas to improve reception in office towers and wired more neighborhood cell towers with faster connections.

But even with its recent efforts, the network still has not met customers’ quality standards everywhere. While some third-party tests have given AT&T nods for having a faster network, a poll last month by J.D. Power & Associates found AT&T still ranks poorly against Verizon Wireless in call quality.

Some analysts say the scramble to add more capacity might still fall short. “They haven’t fixed the network and they’re going to see a huge exodus to Verizon” when it gets the iPhone, said Edward Snyder, managing director of Charter Equity Research, a financial research firm that studies the cellular phone industry.

via AT&T Girds for iPhone Competition – WSJ.com.

As an AT&T customer for the past 20 months, and a Verizon customer for several years prior to that, all I have to say is that AT&T better do something about their network quick, or I will be jumping back to Verizon when the iPhone becomes available … either that, or I’ll skip both companies and get Google‘s Nexus One phone from T-Mobile.

I’ve pretty much had it with having little to no cellular service at home, even though I’ve reported the issues on multiple occasions to AT&T’s technical analysts, who seem to believe that one bar equals “more bars in more places”, and dropping every call lasting more than 5 minutes to a good indication of their previous claims of “fewest dropped calls” …

Feh.

2 Comments on "Give me a reason not to jump ship, AT&T"

  1. Joel bought me an iPhone for my birthday. So , I switched from verizon to AT&T. It was unbelievably bad service. I loved the iPhone as a hand held computer, but it’s main purpose ,a phone, was horrible. I returned it after 2 weeks and went back to verizon. We’re holding out for a verizon iPhone.

  2. I don’t have much of a problem with AT&T’s phone service when I’m out in the open … but when I’m home, it’s almost useless. I actually often have to use the iPhone’s Skype application when I’m at home, which allows me to make a phone call over my WiFi connection.

    Since I primarily use my iPhone for communication other than telephone service, I haven’t switched … on average, I only use about 15 anytime minutes, and maybe another 45 night/weekend minutes.

    Now, perhaps if I was dating someone, phone service might be more important, but right now it isn’t.

    But on those occasions when I do use my iPhone as a phone, I’d like the service to work without having to go outside.

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