So has anyone figured out how to cancel their subscription to Cycling.TV? For the past year or so, I’ve been getting billed $19.99 by Neulion, which is the corporate entity behind Cycling.TV.
According to the FAQ posted on their site, you can cancel via Paypal, which might sense if you’re actually using Paypal to cover your recurring payments. Cycling.TV/Neulion is just billing my credit card.
And according to their Legal page, “3. Duration and Termination: Your right to terminate. You may cancel your subscription for the Services by logging in and going to the My Account page and clicking on the “Cancel Subscription” button or by sending an e-mail to customer services at the following e-mail address firstname.lastname@example.org” …
Problem is that there is NO “My Account” page to be found anywhere on Cycling.TV, and emails to email@example.com have thus far gone unanswered. So, tomorrow in goes the charge disputes with my credit card, and tonight this post goes public discussing my problem.
If anyone has been able to sucessfully cancel their subscription without having to cancel their credit card, I’d sure love to hear it. So let me know!